FAQ


Here are some answers for commonly asked escape room questions.

Players will be metaphorically “locked” in a room, and in order to fully enjoy the game it is recommended that players remain inside the room throughout the allotted time. However, for safety reasons the door is accessible throughout the game, and players may leave the room if necessary.

Escape rooms have themes and props to set a mood, but they are not haunted houses intended to scare players.

Escape rooms require brain power, not physical strength. At most, the activity will involve some squatting down to look under an object or to get a closer look at something. No climbing or heavy lifting is required.

No, all bookings are private.  Only the people you bring will be the in room.

Yes. Our crew will provide three hints upon request.

Escape rooms are challenging, so many players get close, but do not escape in time. At the end of the allotted time, the game master will come for you and will, time permitting, explain the solution upon request. Please keep the solutions confidential so you do not spoil the experience for future players.

Reservations are best.  You can book online or by phone.  It is recommended that players book as far in advance as possible to ensure their desired date and time is available.  We do allow walk ins are allowed based on availability.

Unfortunately, tickets are non-refundable. However, if you need to reschedule in the event of an emergency, please call at least 24 hours in advance and we will do our best to accommodate you.

Absolutely! We are happy to accommodate single room private experiences, multiple room events, and team competitions. Private events include exclusive use of the room/rooms, and can even be held outside of regular business hours. We also have a party room that can be rented separately. Please contact us and we will be happy to arrange a personalized event for your group.

Yes, our rooms are designed so some of the puzzles cannot be done by only one person. It’s an excellent way of improving communication between work or team friends. And an excellent way of seeing different people’s skills in an unfamiliar place. Want more? Locktopia has paired with Minerva Solutions to have “facilitated” teamwork and have a breakdown of what could be done better. Call Locktopia or Minerva for more information.

Yes, as the rooms are private, we can add up to the maximum people up to the time of check in.

Plan to arrive 15-20 minutes prior to the scheduled time of your fun experience. In order to avoid disruptions once the game has begun, we cannot permit late arrivals. There are no refunds for late arrivals, so please plan accordingly.

Games last one hour. In addition to the allotted time to play the game itself, players should expect a 15-20 minute briefing upon arrival to go over the rules of the game. Players may also stay for a short time after the game for team photos.

Participants should be at least 8 years of age. Children ages 8-14 MUST be accompanied by an adult (18 and over). Anyone under the age of 18 must have the Waiver and Release of Liability form signed by their parent/legal guardian. People only pay for kids 7 and up.  We get it, babysitting is hard to find right now, so kids 7 and under are free.

The use of electronic devices (or any outside tools) is highly discouraged. This is time for you to spend with those in the room. Besides Google™ won’t help with our puzzles anyway.

Yes, in the Lobby or outside of the rooms, with the door to the room completely closed.

Are the games good for kids? — Yep! We designed our games with families in mind. There are no jump scares, horror, or gore. However, kids under 15 may need help with logic skills to solve all the puzzles, so an adult is needed in the room with those kids to help them be successful and have a blast. How many kids can your place handle? – Each game is full with 6~8 players, so if you have more kids than that, they’ll have more fun if you form two teams and book both escape room games. The kids get kind of competitive, and have great fun trying to get out of the room first. Do you have a place for cakes and presents? –You bet. Give us a ring to book our party room.

Do you have a group of kids that want to play, and no adult who feels like they could help them get out? We have facilitators, who are trained to help, without “doing” the clues for them. Facilitators are a separate fee from the room or birthday party package, so if you want someone to be with your kids, let us know at least 24 hours before hand.

Yes we do! You can book our party-event room with a game, or separately for an event, even outside of regular business hours. Call us for details.

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